We understand that sometimes plans change and you may need to cancel a purchase or request a refund. We've crafted our cancellation and refund policy with our customers in mind, to be as fair and transparent as possible.
We offer a 14-day satisfaction guarantee for all purchases, from the time of purchase, unless stated otherwise on a specific product page. To initiate a cancellation, please contact our support team using the contact information at the bottom of this page. Once your cancellation is approved, access to the product or service will be revoked, and the refund process, if applicable, will begin.
Refunds are processed for eligible cancellations in accordance with our policy guidelines. The refund amount may be subject to deductions based on any used portion of the service or product, transaction fees, or other applicable charges. Refunds are typically processed within 30 days, though the exact timing can vary depending on the payment method. Refunds will be credited to the original payment method used during the purchase. If, for any reason, that is not possible, we will contact you for alternative arrangements.
Some products or services may be non-refundable, as indicated at the time of purchase. If the product or service has been used, accessed, or benefited from in any significant manner, it may not qualify for a refund. If the cancellation request is made after the stipulated 14-day window, a refund may not be possible.
While our policy provides a general guideline, there may be exceptional circumstances where we will consider individual cases. If you believe your situation warrants a different approach, please contact us and we will review it on a case-by-case basis.
For any questions, clarifications, or concerns regarding our cancellation and refund policy, please reach out to our support team via the contact form on this site or by email at the address provided in your purchase confirmation.
This policy is governed by the laws of Ontario, Canada.